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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the very first thing you should do is click the Help button, which is visible on each and every page. A pop-up menu will show up. It comprises elaborate info about all the operations that you can carry out on that particular page. Each popup shows up on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a rich variety of educational videos explaining how to work with our hosting Control Panel. They're shot for those of you who would like to see how things are getting done instead of only reading articles. In this way, anyone can swiftly become familiar with our hosting Control Panel by simply watching our step-by-step educational videos.

F.A.Q.

If you can't discover the solution you are looking for, check out our comprehensive FAQ section, which comprises questions asked by real individuals and provides real solutions. We frequently "revamp" our FAQ database with new articles so as to cover all the innovations and new additions to our platform.

Ticketing System

If you still can't discover the answer you searching for in the Frequently Asked Questions database either, you can touch base with our great team of customer service technicians available 24-7-365 and eager to assist you with any issue. Each support ticket you send will be answered within one hour (the average support ticket response time being approximately 20 mins), so you will not have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 65801

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com